Main Services

ISO/IEC 20000-1:2011 Consultants

ISO/IEC 20000-1:2011 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management.

ISO/IEC 20000-1:2011 is the international standard for IT service management (ITSM). The standard defines an integrated set of management processes required to develop an effective IT Service Management System (SMS) that meets wider business needs.

Audit plays a key role in the implementation and maintenance of an effective SMS. Regular audits against ISO/IEC 20000-1:2011 help organizations to achieve compliance and a competitive edge by:

Promoting continual improvement in IT service management
Increasing confidence in IT services amongst internal and external
customers
Ensuring an on-going focus on ITSM processes to ensure they meet
changing business needs
Providing assessment of processes and activities against an
international Standard
Identifying areas for improvement, based on best practice

This course is suitable for both internal and external auditor roles and will equip you with the knowledge required to perform audits against the ISO 20000 Standard. The inclusive exam leads to the ISO/IEC 20000 Auditor Certificate qualification.

This is an advanced level course, which builds on existing audit experience. It is ideal for:

Independent auditors requiring further knowledge of ITSM and ISO
20000 audit
Internal auditors in organizations implementing or maintaining ISO
20000 certification

Organizations interested in obtaining a Certificate of Registration under ITSM Scheme, shall have established a documented IT Service Management System complying with the requirements of the standard ISO20000:2005

ISO/IEC 20000-1:2011 frequently referred to as ï¿½the ITIL standardï¿½ and ISO/IEC 20000 is often adopted by service providers that wish to demonstrate they have adopted ITIL advice in an effective manner. Companies of any size rely on effective IT service management. No matter where youï¿½re based or what you do, your IT services need to be cost effective, reliable, consistent and efficient. You can achieve all of this with ISO/IEC 20000 if you manage internal IT services or provide IT services as an outsourced service provider. Plus youï¿½ll bring ITIL up to standard so that your IT services deliver exactly whatï¿½s needed.

ISO/IEC 20000-1:2011 Consultants by State

Andaman and Nicobar	Andhra Pradesh	Arunachal Pradesh
Assam	Bihar	Chandigarh
Chhattisgarh	Dadra & Nagar Haveli	Daman and Diu
Delhi	Goa	Gujarat
Haryana	Himachal Pradesh	Jammu and Kashmir
Jharkhand	Karnataka	Kerala
Lakshadweep	Madhya Pradesh	Maharashtra
Manipur	Meghalaya	Mizoram
Nagaland	Orissa	Pondicherry
Punjab	Rajasthan	Sikkim
Tamil Nadu	Tripura	Uttar Pradesh
Uttarakhand	West Bengal

Main Services

ISO/IEC 20000-1:2011 Consultants

DQC Certification

Address

Contact details

Flickr Posts